The CSOC has been established to support the review of complex certification structures and review certification structure complaints as outlined in 9104-1. CB requests for review of complex certification structures by the CSOC shall be submitted to the CSOC through the OASIS database CSOC application as outlined in the presentation within the OASIS Help for CSOC Requests.

CSOC Complex Structure Application Guidance

OPMT Procedure Appendix B Review Request Form

Certification structure complaints shall be processed in accordance with the 9104-2 complaint resolution process. Complaints unresolved between the affected parties (complainant and complainer) must be raised with the applicable Accreditation Body as the next step, then the Sector Management Structure (SMS) and if needed elevated to the Other Party Management Team (OPMT) CSOC committee using the process outlined in OPMT procedure 201

Note: The Application forms referenced in the Guidance Material below (including Form 204F-1 – Complex Certification Structure Review Request) are embedded within the OASIS database application.

CSOC Guidance Material Links